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Apple is recalling a bunch of flawed Time Capsules. You can read about it here: www.tuaw.com/2010/07/11/apple-recalling-flawed-2008-time-capsules/

Time Capsule

Here’s the Capsulized Story

If you’ve been a TUAW reader for any length of time, you’ve probably heard about the ongoing issues with Apple’s Wi-Fi router / big hard disk, a.k.a. Time Capsule. A number of users have complained that after about 18 months or so, their Time Capsules go MIA. They either won’t power on, or they tend to shut down unexpectedly. Neither of those are actions you want to see with a backup strategy.

Several sites are reporting that Apple has issued a Knowledge Base article in the Support Forums that notes that some Time Capsules sold between February and June of 2008 are subject to a recall due to the problems described. Should you have a Time Capsule with a serial number in the range XX807XXXXXX – XX814XXXXXX that’s experiencing the dreaded “shutdown and never power up” problem, it’s time to either go to your local Apple Store with the device (after making an appointment at the Genius Bar, of course), visit a local Apple Authorized Service Provider, or to call the Apple Contact Center for your country to find out what to do.

If your Time Capsule has died and it’s in the suspect serial number range, the company will either repair or replace it to get it back up and running. That is good news for those who have lost the ability to back up their data automatically using the Mac OS X backup utility, Time Machine. Good luck!

This entry was posted by mklprc on July 12, 2010 at 10:24 pm under Apple Hardware. Tagged , . Both comments and pings are currently closed.

2 Comments

  1. BrokersForCharity says:

    Prior to this announcement, we were out of warranty and this happened to our machine and Apple replaced it. It was beyond the point of retrieving our data, but they wanted me to give them the old one or they wouldn’t replace it. I obviously had all of my back-up on it and with my objection raising security issues and a consult with a manager, they let me keep the one that wasn’t working and replaced it. Although, looking at the serial number today, I have another recalled one!

    I later found out that the only issue is with the power supply on the unit and the data storage is completely fine. An authorized dealer explained that they could put it in a housing unit with an alternate power supply. So if you have your old one, you should be able to use it with some techie tweaks!

    Janae

    July 24, 2010, 1:24 pm

  2. Mac User says:

    I added BrokersForCharity’s comment after an email pointing out a problem with commenting. The problem has been fixed.

    July 27, 2010, 10:19 pm